This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

TRACY —

The apparent disappearance of an Airsoft gun shop in Tracy is leaving customers confused and frustrated.

Black Ops Air soft told customers on their Facebook page on June 26:

“URGENT NOTICE! We will be closed Fri-Tuesday to finish moving and cleaning out our current store! Thank you for your continued support! New address coming soon!”

The company promised that the move would only take five days. However, it has been about a month since that post, and customers have no idea where the second store is. Many customers who left their guns at the store on N Tracy Blvd. are wondering what happened to their equipment.

Air soft hobbyist, John Hataka of Elk Grove dropped off two guns at the store in November 2013, hoping they would be repaired by his next air soft tournament.

“I figured if I get in late November, that’s plenty of time to fix it by February,” Hataka said.

However, he said every time he called for a status update, he kept getting the runaround.

“The first time, he said the tech fixing it had a family emergency, and I told myself, another month is okay, since I was sorry for him.” Hataka said. “But when I called again, another tech answered, and he said that the guy that who was working on it didn’t give him an update on it, so he might move it to another tech. So I was like, what the heck?”

When FOX40 tried calling the business number listed on their website and Facebook pages, the line was disconnected.

Eight months after dropping off this two guns totaling more than $350, Hataka believed it was a lost cause. Hataka is not alone. Many others are voicing their frustrations on the Black Ops Facebook page. Some even called Tracy Police department, accusing the store of closing and running.

The Tracy Police department considers this a civil dispute, so they are not intervening with the two parties. However, if the store closed and took with it their customers’ property, it could turn into a criminal investigation.

“Every case is different,” Lt. Luis Mejia of the Tracy Police Department said. “So if somebody out there feels that it is a criminal matter, they can always call the Tracy Police Department and we will speak with them and find out what the issue is.”

Criminal or not, Hataka said he just wants his guns back.

“At this point, even if it wasn’t fully functional, if they can just give me back my guns without the service fee, that would be cool with me,” Hataka said.