I have spent the last few days watching in amazement as Eurostar has spectacularly mishandled the crisis that ensued when five passenger trains broke down in the cross-Channel tunnel last week. I was lucky to avoid getting caught in the chaos myself — I’d been scheduled to travel to Paris by Eurostar on Friday, but my meeting had been cancelled the night before. Had I travelled, I might have had to endure the nightmare described by those caught up in the chaos, caused by icy weather shutting down the trains’ electrical systems.
Does Your Company’s Reputation Really Matter?
I have spent the last few days watching in amazement as Eurostar has spectacularly mishandled the crisis that ensued when five passenger trains broke down in the cross-Channel tunnel last week. I was lucky to avoid getting caught in the chaos myself — I’d been scheduled to travel to Paris by Eurostar on Friday, but […]
December 23, 2009