Published using Google Docs
10 Tenets of Good Online Government
Updated automatically every 5 minutes
  1. Secure
  2. Simple
  1. Easy to use products (online services) and get back to life (decrease threshold of pain)
  2. Universal Framework
  1. Mobile / Tablet / Everything
  1. Customer Support
  1. Accessible
  2. Current
  1. Technology
  1. Mobile, Location Aware, Crowdsourcing, HTML5 Offline Storage
  1. Aesthetic
  1. CSS3, responsive design, high design standards
  1. Agile
  1. Adapt and adopt technology faster
  2. Twitter / Facebook / YouTube
  1. Responsible (Fiscally, Usability, Accessibility)
  1. Framework (money saver)
  2. Release of APIs
  3. Commitment to industry standards re. accessibility
  1. Approachable (Available & Sociable)
  1. Networks as outreach mechanisms
  2. Customer service 24/7
  3. Feedback loops
  1. Encourage Discovery
  1. Don’t necessarily need users to get lost in our content, but do want them to potentially discover services they need and didn’t know were available online.
  1. Promote and Engage for Change
  1. Collaborate
  2. Idea generation
  1. Accountable through Openness
  1. Communication
  2. Open data
  3. Transparency initiatives