Dropbox, the wildly popular online storage system, deceived users about the security and encryption of its services, putting it at a competitive advantage, according to an FTC complaint filed Thursday by a prominent security researcher.
The FTC complaint charges Dropbox (.pdf) with telling users that their files were totally encrypted and even Dropbox employees could not see the contents of the file. Ph.D. student Christopher Soghoian published data last month showing that Dropbox could indeed see the contents of files, putting users at risk of government searches, rogue Dropbox employees, and even companies trying to bring mass copyright-infringement suits.
Soghoian, who spent a year working at the FTC, charges that Dropbox "has and continues to make deceptive statements to consumers regarding the extent to which it protects and encrypts therir data," which amounts to a deceptive trade practice that can be investigated by the FTC.
Dropbox dismissed Soghoian's allegations.
"We believe this complaint is without merit, and raises old issues that were addressed in our blog post on April 21, 2011," company spokeswoman Julie Supan said in a short e-mail to Wired.com. "Millions of people depend on our service every day and we work hard to keep their data safe, secure, and private."
Dropbox, which has more than 25 million users, revised its website claims about its data security April 13, from:
to:
The difference, Soghoian charges, is very important. (If his name sounds familiar, you might remember him as the one who exposed Facebook's attempt to place anti-Google stories in the press this week.)
Dropbox saves storage space by analyzing users' files before they are uploaded, using what's known as a hash -- which is basically a short signature of the file based on its contents. If another Dropbox user has already stored that file, Dropbox doesn't actually upload the file, and simply "adds" the file to the user's Dropbox.
The keys used to encrypt and decrypt files also are in the hands of Dropbox, not stored on each user's machines.
Those architecture choices mean that Dropbox employees can see the contents of a user's storage, and can turn over the nonencrypted files to the government or outside organizations when presented with a subpoena.
Dropbox's Supan says the company has never said otherwise:
But Dropbox promised otherwise, the complaint alleges.
Up until April 13, the site promised this:
Now the site says:
The company also added this text:
The complaint alleges that at least two of Dropbox's competitors, SpiderOak and Wuala, make security promises similiar to those of Dropbox, but actually can't get at the data because they don't hold the encryption keys. That means those services have to spend more on storage, because they can't detect duplicate files stored by different users. That, according to the complaint, lets Dropbox promise total security without paying the costs, while putting its competitors at a disadvantage. (SpiderOak does do de-duping within each user's account to save user's space, the company says)
Dropbox's security statements were confusing to users -- including to computer security experts, the complaint alleges.
Soghoian cites as evidence comments on Dropbox's own blog and a Tweet from Jon Callas, who spent years as chief technology officer of PGP Corporation, one of most respected provider of encryption products. Callas now works for Apple, focusing on security.
Callas tweeted on April 19: "I deleted my Dropbox account. It turns out that they lied and don't actually encrypt your files and will hand them over to anyone who asks." (Technically, Callas is incorrect because the files are encrypted, just not encrypted on the users' devices.)
The complaint additionally alleges that Dropbox misleads users of its mobile app, by claiming that its product uses an encrypted HTTPS connection to communicate between a user's device and Dropbox's servers. In fact, the mobile device does not encrypt all the traffic.
Soghoian is asking the FTC to force Dropbox to clarify its website further, to contact all its users to tell them Dropbox can see their data in the clear, offer refunds to "Pro" users and prohibit the company from making deceptive claims in the future.
Update: This story was updated at 3:25 PDT to include comment from Dropbox, which did not respond by initial publication time.
Update 2: This story was updated at 6:15 PDT to include additional comment from Dropbox about its statements to users about employee access to data.
See Also: - Dropbox Brings Cloud Storage Within iPhone’s Reach