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Choosing the Right Communications Mix

            December 2011
Introductions

                 Andrea Berry
                Director of Partnerships
                     and Learning
                      Idealware


                          And on the chat…




                              Laura Quinn
www.idealware.org
Resources and Services From Idealware



                                               Online seminars
The Field Guide                                 and courses
 to Software for     Commissioned
   Nonprofits      articles and reports




                                               Close to 200 existing
 Consulting to        In-person training
                                             free articles and reports
  networks
                                 Idealware is a 501(c)3 nonprofit!
Your Communications
      Strategy
Offline Communications Methods
Online Communications Methods
One method does not replace another…
…use methods together to optimize impact!

                     March



         eNews                           Consider how your
                                         communications
                             New star    will look to your
                              direct
                             mail hits   constituents as a
         New star                        package…
           email
          appeal
         New star            New star
           appeal             phone
         follow-up             calls
It’s Important to Use Multiple Channels



                               The strength of your
                               communications will be
                               elevated when you use
                               multiple channels to
                               work together towards
                               your goals.
It’s Critical to Define Your Goals
You can’t effectively define a mix without specific goals for
specific marketing campaigns
Key Considerations
Timing
Tone vs. Impact
How Much Will It Cost?
Integrating Look and Feel




                            Facebook


  Emails




                   Blog
Integrating Messaging
 Text should be related – but not identical




    Blog
                                              Ad
Coordinating Communications
Don’t just send the same message through every medium.




                        Think through           Tailor the
  Define the goal       the audience for        message
                        each venue


What are you trying   Why are they there?     What will best
  to accomplish?      What will resonate?   achieve your goals?
Comparing the Mix for
  Different Goals
A Potential Mix: Fundraising




                 Fundraising
A Potential Mix: Promoting an Event




              Event Promotion
A Potential Mix: Reaching New Supporters




               Reaching New
                Supporters
A Potential Mix: Engaging Current Supporters




                  Engaging
                  Current
                 Supporters
How Do They Work
   Together?
Within Your Mix Channels Have Different Jobs



Jobs
• Content Generation
• Promoting Resources
• Publicizing the Resources of Others
• Getting Community Input

Each channel may have multiple jobs.
Consider How Your Channels Work Together



                   Directionality:
                   Which way do the communication
                   channels feed?

                   Core vs. Peripheral:
                   Is the channel central to the
                   initiative or a peripheral element?
A Fundraising Appeal
Promoting an Event
Reaching New Supporters
Engaging Current Supporters
Case Studies
The United Way of Western Connecticut


                         www.take5togive5.org

                         Fundraising campaign by
                           The United Way of
                           Western Connecticut

                         Aim: to raise
                           supplementary funds for
                           partner organizations
                           during financial crisis
Take 5 to Give 5: Website
Take 5 to Give 5: Emails
Take 5 to Give 5: Friend-to-Friend Fundraising
Take 5 to Give 5: Facebook
United Way of W. CT: Fundraising
Think Outside the Bottle




              www.thinkoutsidethebottle.org

              Advocacy campaign by Corporate
                Accountability International

              Aim: to encourage people to stop using bottled
                water in favor of reusable bottles
Think Outside the Bottle: Website
Think Outside the Bottle: Emails
Think Outside the Bottle: Facebook
Think Outside the Bottle: Online Promotion
Think Outside the Bottle: Pledge
Think Outside the Bottle: Advocacy
Upcoming Idealware Seminars
        1/5: Tactical Technology Planning

        1/12: Social Media for Executive Directors

        1/19: How To Know What People Think About You

        1/26: Choosing a Low Cost Donor Management System


                      More at www.idealware.org/online-training
Have More Questions?


   Ask Idealware…

   On Twitter: @idealware

  On Facebook: /idealware

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