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Questions?

  • Can I add more users to my account?

    As many as you would like!

    Once your account is set up, you can add accounts for as many other people as you would like. Each person will have their own username and password.

  • How do the New Relic subscription plans work?

    Annual, monthly or hourly, you get to decide.

    Annual Host Billing. (The Best Price) We charge your credit card each month for a year for a committed number of hosts. You can increase this host number at any time and charges will adjust with the next monthly bill. Your account will automatically renew at the end of the year unless you change your subscription. If you cancel service or downgrade to a lower level of service or fewer hosts during your commitment year, you will be charged a penalty equal to 3 months of service.

    Monthly Host Billing. (The Shortest Commitment) We charge your credit card each month for a specified number of hosts. You can change this number at any time and your billing will adjust with your next monthly bill. You can cancel service or downgrade to a lower level of service without penalty. Your account will automatically renew each month unless you change your subscription.

    Hourly Billing. (The Greatest Flexibility) Not sure of the host count? Does the number of hosts vary during the month? Just running tests for a few days? This option is for you. You will be billed each month based on an hourly rate for the number of hosts connected to New Relic service for any portion of an hour. For example, if your application connects 10 hosts for 4 days (10×96 hours=960) and then later in the month it connects 6 hosts for 24 hours (6×24=144), you will be billed for 1104 hours at the hourly rate. You will be billed up-front a minimum charge equal to one host for a month at the Annual Plan rate. This up-front fee will be credited toward your monthly usage charge.

  • How do you define a host?

    A physical computer or virtual machine instance running a single copy of an operating system.

    A host is defined as either a physical computer or a virtual machine instance running a single copy of an Operating System. New Relic distinguishes hosts by their unique host names.