Author:
The Empathy Factor at Work
Marie has been a communication and organization consultant
for more than 22 years working with businesses, nonprofits, universities
and government agencies and professional associations in strategic
planning, organization communication and development, employee and manager
training and, marketing. Video: The
Empathy Factor at Work:
I believe there are two ways to nourish a culture
of empathy. One is simply one person at a time. The connection I
have with you in this moment. What I might share with someone else
that I know well or might not know well. Everything from the most
imitate relationships we have to relationships that might be
fleeting or causal. Those connections, which does not take a long
time, it could be just a few seconds even, can be so profound for
people that it can create a change in them.
Empathy, learning how to grow into a place within
yourself, where you are least likely to be triggered by what's
going on around you, is not only a practice of self-empathy but of
self awareness. I would say that any practice that increases self
awareness is a companion piece to empathy. And in fact many
workplaces are paying for and providing employees with time to
meditate, time to journal, time to go for walks during their lunch
breaks, fitness, nutrition. These are are all companion
pieces to self care.
Book Review: Increasing Collaboration Through Empathy
"Marie Miyashiro is passionate about empathy. A popular speaker and coach
for teams with the Elucity Network, an empathy-based consulting and
training group, she has written The Empathy Factor, an informative book
with a proven method for developing and practicing empathy as a
workplace skill. Her insights focus on how a compassionate workplace is
a path to greater productivity and greater profits....
The essence of empathy is the metaphor of walking in someone else’s
shoes. Miyashiro says, “Empathetic connection is built around guessing
someone’s feelings and needs, rather than knowing them.”
Here's an upcoming free webinar by my friend Marie Miyashiro, author of
The Empathy Factor. I talked with Marie and
she told be about this first
of four free webinars she's hosting on how to foster empathy in the
workplace.
One: Introducing the Third Dimension and Integrated Clarity
Flatland
creating structures
that work
the pace of change
connecting with
values/needs
couched in needs -
what are peoples needs
(everyone needs
empathy: to be heard and mirrored, first step, empathic action)
(philosophical
basis)
Why is it taking so long for the
research and stories that validate empathy to be legitimately and equally
received in the workplace along with thinking and doing?
Two: Capitalizing on the Human Element 21
trim rudder
(what's the
difference in meeting needs versus reflection)
(NVC is like a
conceptual crutch)
What’s Empathy Got to Do With It?”
Bruna Martinuzzi, founder of Clarion Enterprises Ltd.,
“Indeed, empathy is valued
currency,” she states. “It allows us to create bonds of trust; it gives
us insights into what others may be feeling or thinking; it helps us
understand how or why others are reacting to situations; it sharpens our
‘people acumen’ and informs our decisions.”
Appreciative
Inquiry - bring up the positive -
(your story of
empathy)
(a negative story
of not getting empathy - turn it around and act it out. so you got
empathy)
Three: Basic Principles of Nonviolent Communication 41
step-by-step
process for building your empathy muscles.
no widespread agreement on how to
define empathy and compassion.
distinctions between “emotional contagion,” empathy, and
compassion.?
Empathy
Emotional contagion
(perspective taking)
empathic concern
compassion:
but empathy is a precursor for “empathic concern,” or compassion.
empathic
listening,
Stephen Covey in
his book The 7 Habits of Highly Effective People: “Empathic listening involves much more than registering, reflecting, or even understanding the words that are said. Communications experts estimate, in fact, that only 10 percent of our communication is represented by the words we say. Another 30 percent is represented by our sounds, and 60 percent by our body language. In empathic listening, you listen with your ears, but you also, and more importantly, listen with your eyes and with your heart. You listen for feeling, for meaning. You listen for behavior. Your use your right brain as well as your left . You sense, you intuit, you feel.”
(book could use a
broader context? )
True empathy is not a mental
construct; it’s an emotional and whole-body experience that can be
learned.
Introducing NVC:
The Lunch Date Exercise p49
( we have a
common humanity, this consist of values (needs)
(coming together with a shared feeling as
a basis for connection and which t0 grow and expand. Example of dance.)
The Process of Self-Empathy
In NVC, this process of connecting with
our own needs as they’re triggered by something we see or hear is called self-empathy.
The Age of Empathy: Nature’s Lessons
for a Kinder Society, Frans de Waal, professor of psychology and director of the Living Links
Center at Emory University, states that “empathy is an automated response over which we have limited control.”
Form empathic connection before
education, explanation, or justification.
Any form of
educating, explaining, defending, or justifying before someone feels heard or understood, creates more separation than connection in my experience.
Four: Applying Needs-Based Awareness to the Workplace 85
Self-Connection
What am I
feeling?
sensitivity to
emotions
Exercise -a drawing of the body, draw your feeling on the body,
what does
empathy feel like
what does
lack of empathy feel like?
PART II: Making Empathy Actionable
Five: How to
Increase Self-Productivity 131
Six: How to Increase Interpersonal Productivity 143
Seven: How to Increase Team or Organizational
Productivity 171
Eight: Needs-Based Decision-Making Tools 187
PART III: Transforming Our Workplaces
Nine: Healing
Workplace Anger, Guilt, Fear, and Shame 199
Ten: Connecting With People Who Stretch Our Skills 211
Eleven: Implications for the Future of Workplaces 221
Appendices Feelings Inventory for the Workplace 229 Needs Inventory for the Workplace 230 The Four Steps of the Integrated Clarity® Framework 231 Integrated Clarity® Six Universal Organizational Needs 232 10 Minutes to Clarity® Organizational Needs Assessment 233
